We have an exciting opportunity for a confident and customer-focused Client Care/Admin professional to join our Neurosensory team on the Gold Coast. This is a casual role primarily based at our Benowa clinic, with some flexibility to travel to nearby clinics when needed. The role will most likely include working Tuesdays and Fridays on a regular basis. Who are we? Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team! What will you be doing? As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include: Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients Greeting clients at the clinic and updating client records Assisting with client and doctor enquiries Answering clinic phone calls and emails Providing basic troubleshooting and servicing for hearing devices Accurate billing of appointments Other general office duties What do you need to be successful in this role? A passion for delivering an amazing client experience Excellent verbal and written communication skills and lots of patience Demonstrated experience working within a team environment Demonstrated judgement and advanced skills in the delivery of administrative services Excellent computer skills A warm, collaborative, can-do attitude Excellent problem solving skills Willingness to travel to nearby clinics, including providing sick leave and annual leave coverage as required. Why work with us? Competitive hourly rate Generous employee discounts on Sonova Products for yourself and your family Ongoing training and support to help you grow and excel in your career Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform A values driven and people-centered culture Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you! Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
